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Guest Information & Stay Guidelines

To help you enjoy a smooth and comfortable stay, we’ve put together important information regarding timings, facilities, services, safety measures and policies at Sanrose Retreat by Swarnika Hotels Pvt. Ltd.

We kindly request all guests to review the details below.

Important Timings

  • Check-in: 1:00 PM

  • Check-out: 10:00 AM

  • Buffet Breakfast: 7:00 AM – 10:00 AM

  • Lunch: 12:30 PM – 3:00 PM

  • Dinner: 7:00 PM – 10:00 PM

  • In-Room Dining Service: 7:00 AM – 11:30 PM

  • Room Cleaning / Housekeeping: Available 24×7

  • Restaurant Hours: 7:00 AM – 11:30 PM

Facilities & Services

We offer a wide range of facilities to ensure a pleasant and convenient stay:

  • Multi-cuisine restaurant with open lawn view

  • Complimentary high-speed Wi-Fi

  • Newspaper available on request

  • Daily housekeeping services

  • Free parking for two-wheelers, four-wheelers & tempo travellers

  • In-room dining service

  • Power backup for uninterrupted electricity supply

  • Fully air-conditioned rooms

  • Multilingual staff (English, Hindi, Bengali, Oriya, Awadhi & Bhojpuri)

  • Wheelchair assistance (on request)

  • Electronic safety locker

Safety & Security

Your safety is our priority. The property is equipped with:

  • Trained security guards

  • CCTV surveillance in public areas

  • Fire extinguishers and fire safety equipment

  • Electronic safety lockers for valuables

Important Notes for Guests

Please ensure the following to avoid any inconvenience during check-in:

  • Carry a hard or soft copy of your booking confirmation voucher.
    Check-in will not be permitted without a valid voucher.

  • All guests above 5 years of age must carry a valid government-issued photo ID with address proof.
    Check-in will not be permitted without valid ID proof.

Cancellation Policy

  • More than 15 days before check-in:
    75% refund of the booking amount (excluding GST)

  • Between 15 to 7 days before check-in:
    50% refund of the booking amount (excluding GST)

  • Within 7 days of check-in or No-Show:
    No refund applicable

If you require any clarification or assistance regarding your stay, our team will be happy to help.